Shipping & Returns
Hi, The size of the sneakers is smaller than the size of the dress shoes. For example, the dress shoe 37 is equal to the sneaker 38.
Your order is free shipping. Under normal circumstances, you will receive your order within 21 business days. We send it to use DHL Express, no more than 30 days at the latest.
After the order is shipped, we will track the shipping status of your order. If you have not received your order 3 weeks after placing your order, contact us and we will verify the order and inform you of the status. Thank you!
For your protection all parcels will require your signature upon delivery.
We do not deliver to PO Boxes. We suggest delivery to a home or business address where someone is available to sign for delivery during business hours.
If you have not received your order within the expected delivery timeframe specified please contact us.
Returns Policy & Process
We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund.
Items must be returned within 14 days of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached). The Golden Goose exchange/return form must be included with the item when returned. We recommend you utilize registered post as Golden Goose does not take responsibility for items not received if a customer attempts to send an item to Golden Goose via non registered post. Please allow 10 days from the day you return your product for your account to be credited or your exchange product to be redelivered.
Unfortunately, we cannot accept returns that were not purchased online or through our retail stores. We cannot exchange product for a style not within our Golden Goose Free Runs store online product range.
Items will be inspected by our Product Assessments team and if the item is deemed to be faulty due to manufacturing or fabric defect, Golden Goose will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.
If You Change Your Mind
Golden Goose is unable to accept items that have had the tags removed, have been customized, worn or washed. Change of mind returns only apply to items in a resalable condition. Additional re-delivery freight charges will not apply for replacement items. Golden Goose will either exchange the item or refund the amount of the item, less the original freight charges.
No redelivery fee is charged for exchanging a size.
Golden Goose will cover the re-delivery charges if the color item you received is not what you initially purchased. As customers can appreciate however, colors shown on an internet exchange may not be an exact match to the physical goods, therefore the color shown is for illustrative purposes only.
Refunds on Shipping and Handling Charges
If we made a mistake and sent you the wrong order, or if you received a damaged product, we will refund shipping and handling charges to your credit card. A copy of your Golden Goose tax invoice may be requested for proof of purchase.